MICROMATION


RapidReach Emergency/Disaster Voice/Data Notification System

 When a Disaster occurs, this is the fastest, most efficient, and most reliable way to  contact all the required Service Providers

RapidReach Monitor

Whenever you need to reach people quickly.    Situations arise where every minute counts, situations with no room for mistakes. The ability to respond quickly and precisely in an emergency situation can prevent an incident from turning into a disaster. Efficient internal and external communications are crucial to enable normal operations to resume quickly. In the event of fire, flooding, production or network interruptions, or computer crashes, every lost minute could mean thousands in lost revenue.  RapidReach is the complete solution that handles all emergency and routine communications quickly and efficiently.

Methods of Contacting Service Providers include :

Alpha pager, E-mail, Fax, Beeper, Regular Telecom phone, Mobile phone, GSM/SMS.


Main Areas of Application:

Disaster recovery,  Production interruptions,  Business continuity, Help desk, Military, Road maintenance, Public notification, Natural disaster, Emergency operation centres, Power outages, Security, Product recalls

What is RapidReach?

RapidReach is a complete emergency communication system that transmits information quickly, easily and reliably in critical situations.

RapidReach automatically handles call lists and call trees, and records the responses of the personnel contacted in real time.

RapidReach notifies people through public communication systems from ordinary phones to E-mail. Existing equipment can be used, and hence no large additional investment is required.

RapidReach can also be used for in bound messaging, where users can call in and obtain  up-to-date information.


RapidReach is easy to use. Because of its logical design, and consistent methods, it is a dynamic, interactive and flexible instrument for organising and planning any emergency communication needs.

RapidReach is modular. It can be installed as a stand alone system with support for a small number of phone lines, or as an advanced master/slave system in a network environment with hundreds of lines, connections to external systems and with support for fax, e-mail, text paging and GSM/SMS.

How Does It Work?

A call-out with RapidReach can be started in many different ways. The user can quickly and easily define and start a call-out at the time of the incident, or activate a pre-defined call-out, known as a scenario. A scenario can be started with a few simple actions from a PC or remotely via a touch-tone phone. Scenarios can also be activated at predetermined intervals, according to a regular schedule or by external
systems.
After activation, RapidReach handles all communications via phone calls, paging, faxes or Emails.


PHONE
LINES
1
Minute
15
 Minutes
30
Minutes
60
Minutes
4 Lines
4
60
120
240
8 Lines
8
120
240
480
16 lines
16
240
480
960
30 Lines
30
450
900
960
60 Lines
60
900
1800
3600
120 Lines
120
1800
3600
7200
240 Lines
240
3600
7200
14400
480 Lines
480
7200
14400
28800

The number of people to be contacted (which are given in the matrix) divided by the maximum number of minutes that the call-out is allowed to take, gives the number of lines required (see example table).

System Performance:

High security:

• Logging in with password
• Four access levels
• ID code and password required for remote start of scenario
• Confidential messages can be protected

RapidReach ensures that:

• Everyone receives the correct information
• Everyone is notified through the means of communication that have been specified
• All events during a call-out are recorded

RapidReach can mobilize emergency teams and inform corporate management, key customers, local residents and media.

RapidReach tries alternate numbers when it encounters a busy signal, or no answer or voice mail, and tries alternative personnel when the person can’t accept the call-out because of sickness or other reasons.  The entire course of communication is recorded in detail and any necessary adjustments can be made during the call-out. Afterwards, the user has access to clear and detailed information about the call-out. The information can be studied directly on screen or in the form of printed reports. Reports can be distributed automatically via Fax or e-mail.

Several users can use RapidReach simultaneously for different tasks. Their access to the different functions with RapidReach is controlled by a system of password controlled security levels.

Fast

It is no coincidence that the system is called RapidReach. Experience shows that a manual call-out takes, on average, 2½ minutes per person (including searching in phone lists, re-dials and conversation). RapidReach takes about 1 minute per person per phone line. Non-essential conversation is eliminated. A basic 4 line system is 10 times faster than one person making a manual call-out.

Secure

The information being handled in emergency situations is often confidential in nature. RapidReach has built-in features that guarantee security and protect information. To prevent an unauthorized person from starting a call-out over the phone, an ID code and a password are required. User access to the program’s functions can be specified through a password controlled system. Call-outs can be strictly and
securely limited to authorized personnel and data is protected. If confidential messages are to be transferred, it is possible to require the receiver to enter an ID code and a password before he or she receives the message.

Systematic

Preparation is the key to reducing the impact to organisations in emergency situations. RapidReach ensures that critical information is effectively and systematically communicated according to plan and to the people specified. The possibility of pre-defining scenarios reduces, or completely eliminates, the risk of errors. RapidReach is easy to use for regular test callouts, so errors in call lists can be discovered and corrected before an emergency.

Practical

RapidReach records who has been called, who has been reached, who is fit for duty, etc. All events during a call-out are logged, which allows any call-out to be thoroughly analysed.

RapidReach keeps track of different phone lists and phone numbers, thereby reducing administration and confusion during a call-out. Personnel can be freed from placing routine calls in emergency situations to focus on other urgent tasks. With RapidReach, personnel can approach emergency situations with confidence.

Easy to use

The user interface in RapidReach is intuitive and clear. The environment follows established MS Windows standards and the program is adapted so that even people with limited computer knowledge can use it.

RapidReach is delivered with complete user documentation, context sensitive help and tutorial material. Through the accompanying simulator, the system can also be extensively tested and personnel can be thoroughly trained.

Flexible and extensible RapidReach was designed from the start for flexibility. As the need grows, RapidReach can be extended by adding more phone lines, more users, support for additional communication systems and the possibility of scheduling personnel.

The Call-Out Engine and PLC options make it possible to integrate with external systems for automatic activation of call-outs.

Call-outs within geographically defined areas can be performed with the GeoCall option.

For High Availability environments, redundancy can be added to a RapidReach system with the Master/Slave option, and the Automated Backup option allows automatic backup while the system is running. Several RapidReach systems can share the same communication hardware through the RapidReach Satellite concept.

RapidReach can also be accessed through the Intranet or Internet.

The EasyView option offers an intuitive interface based on graphics, for easier supervision of call-outs.

The wide range of product options allows RapidReach to be adapted for a number of applications.


A call-out consists of three simple steps:
1
Choose a group (or groups)
2
Choose a message (or several)
3
Press start

 

RapidReach reduces stress in crisis situations:
Staff are freed from time consuming call-outs
Administration is reduced
Routine incoming calls  handled automatically
Automatic and complete record keeping



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Contact:

Micromation
P. O. Box 709,
Bedfordview,
2008,
South Africa.

Office Phone: +2711 822 1065
Office email : action@micromation.co.za
Fax + 2711 822 1067